State Farm® Insurance Agent Alison Fourtner

"Excellent"

"Description of complaint: Home Owners of America was a good solution until its was not! My insurance was terminated because HOAIC did not send the declaration page to my current mortgage servicer. In October 22', my loan was sent to another company and per usual they requested proof of insurance. I recieved a letter to the effect of "send proof of insurance" in November and I call my mortgage company and they said there was nothing to do at the moment because my info was not in their system yet. December 11th I recieved correspondence that my insurance was needed verification. This prompted me to call HOAIC and they informed me Mortgage co. needed the "Dec" page and she could send it after we talked. I gave her the new mortgage company's fax number and she told me if they didn't receive anything, they'd call me back. No call was made and I assumed all was well. In Feb 2024 I see I have no insurance and as I investigated it was discovered that the mortgage co. hadn't recieved anything from HOAIC. "Mo co." tried reaching them to no avail. After speaking with HOAIC they told me they faxed the "Dec" page on 12/11/24. I informed them "moco." did not receive it. HOAIC manager told me "we sent it but because it had the old mortgage company's name on it & they must have thrown it away." I then provided her a number my "moco." gave as the number tried to request a 2nd response from HOAIC to send my proof. My "moco." left a voicemail and was never called back. When I asked HOAIC about the number their agent left the message on, the manager told me it didn't happen but the number provided came from "moco.'s" representatives notes. My insurance was terminated and HOAIC says we didn't contact them. False. Myself and the "moco." left vm's about my proof and they did not respond. The manager gave a number of excuses but none made sense. I have a paper trail from "moco." I now am forced to find other insurance because of negligence on their part. They are denying any accountabilty and it's unfair and a disservice."

"Claire has always been very helpful and professional. I trust her advice on my coverage and appreciate the quick response I have always received when I have a question. Thank you!"

"Great experience with Tim. I recommend to anyone looking for car insurance!"

"Tim you rock, getemboo!!! Thank you for your excellent customer service and saving me some coins. Very knowledgeable and helpful. Thanks for answering all my concerned questions. So glad to be back apart of the State Farm family."

"Tim is awesome. Very busy guy. Takes care of all your insurance needs to fit your lifestyle. Highly recommend this place."

"I always fall through the cracks on this insurance stuff but this place is literally the best help you could ask for! They’re hours even scream dedication as every office in the area closes before they do. Thank you so much for your help!"

"Gary is amazing. He made the process of getting a quote and switching company's stress-free. It was so great to actually speak to a real person that took the time to explain everything through out the quote."

"I have just had the pleasure of working with Mr. Tim Holt and Ms. Sara Perez of the Alison Fourtner Team to secure our Auto, Home Owners and Life Insurance policies. I began the process with Tim and I must remark that he was excellent from "start to finish"! During the quick & seamless process of obtaining coverage, I also had the pleasure of speaking with Sara. Tim and Sara are both very knowledgeable about State Farm's insurance portfolio & products which made my experience quite simple. Tim provided me with a thorough explanation of my final selections and the specifics as they relate to each policy. I initially had an unfortunate experience with another agency that led me to cancel all of my policies with Allstate, but my concerns were quickly addressed in a polite and professional manner when I phoned Tim! At the conclusion of my 2 day interaction with Tim, I referred a dear friend/patient to Tim as he had asked if I knew of a "good insurance company." I quickly mentioned Tim and made a brief introduction over the phone, so that he could begin his process with State Farm. I know that he too will receive the same amazing attention! Mrs. Fourtner has an amazing team with the inclusion of Tim and Sara. My husband and I look forward to our return to the State Farm Family. Great job!! Definitely 5 Star Service. Vic & Sonya of DeSoto, TX 6 Dec 2022"

"Tim Holt was very helpful & he went above & beyond to help me, I usually don’t leave reviews but I had too on this one,Thanks Tim for the great customer service…"

"Mr Tim holt is a pleasure helping me and at State farm he's always there to help me and take my calls he's a wonderful man and he makes me want to just continue with State farm thank you"

"Alison and her team go above and beyond when it comes to handling my husband, and I’s insurance. Highly recommend for all of your insurance needs!!"

"Never answer phone asked for a quote in July it’s now October and they have yet to return voicemails , calls or text messages. Called State Farm to change agents!!!!!"

"Alison’s office and team are awesome. They are always responsive when I have questions about insurance. I loved working with them! Love the office location too. I definitely recommend this office for any insurance needs."

"Excellent service and very willing to help. Alison’s team goes above and beyond! Highly recommend to anyone!"

"I had given up all hope in insuring my older home and I called and reached the most wonderful person named Brantley. She was professional, knowledgeable, and I not only was helped with my home but also my two vehicles. Great coverage and prices. Thank you"

"Alison and her team give exceptional service and care! Thanks for protecting all the things we value most in life, and always available to answer any questions we have!"

"Alison is THE BEST!!"

"I can’t think of a better place to protect what I care about the most. Alison and her team are so amazing!!!"

"Thank you Allison and your staff. You are always here if we need you. The staff is so professional. Keep up the great work."

"Allison and her team are first rate."

"We love Alison and her team! They are so helpful and take the stress and hassle out of insurance! You won't be disappointed!"

"Alison Fourtner is a wonderful agent! She’s so friendly and helpful. Her team is amazing and will do everything they can to help you. We’ve been with Alison for about 8 years now and have been very happy."

"Alison and her team are AMAZING and very professional! They have taken care of all of my family’s insurance needs with their outstanding customer service."

"If I could give them 0 stars I would. My agent before Allison was located in the same office and he was just as bad as they are now. I called to cancel a vehicle from my policy a month ago and yet they haven’t cancelled it. I’ve call customer service only to be told I need to call my agent. I’ve called them several times and keep getting empty promises of call back and false assurance that the car has been removed!!!"