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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Steve Polk

July 10, 2024

5  out of  5 rating by Steve Polk
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Lynn Smith

April 15, 2024

1  out of  5 rating by Lynn Smith
"Description of complaint: Home Owners of America was a good solution until its was not! My insurance was terminated because HOAIC did not send the declaration page to my current mortgage servicer. In October 22', my loan was sent to another company and per usual they requested proof of insurance. I recieved a letter to the effect of "send proof of insurance" in November and I call my mortgage company and they said there was nothing to do at the moment because my info was not in their system yet. December 11th I recieved correspondence that my insurance was needed verification. This prompted me to call HOAIC and they informed me Mortgage co. needed the "Dec" page and she could send it after we talked. I gave her the new mortgage company's fax number and she told me if they didn't receive anything, they'd call me back. No call was made and I assumed all was well. In Feb 2024 I see I have no insurance and as I investigated it was discovered that the mortgage co. hadn't recieved anything from HOAIC. "Mo co." tried reaching them to no avail. After speaking with HOAIC they told me they faxed the "Dec" page on 12/11/24. I informed them "moco." did not receive it. HOAIC manager told me "we sent it but because it had the old mortgage company's name on it & they must have thrown it away." I then provided her a number my "moco." gave as the number tried to request a 2nd response from HOAIC to send my proof. My "moco." left a voicemail and was never called back. When I asked HOAIC about the number their agent left the message on, the manager told me it didn't happen but the number provided came from "moco.'s" representatives notes. My insurance was terminated and HOAIC says we didn't contact them. False. Myself and the "moco." left vm's about my proof and they did not respond. The manager gave a number of excuses but none made sense. I have a paper trail from "moco." I now am forced to find other insurance because of negligence on their part. They are denying any accountabilty and it's unfair and a disservice."
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November 14, 2023

5  out of  5 rating by Tami
"Claire has always been very helpful and professional. I trust her advice on my coverage and appreciate the quick response I have always received when I have a question. Thank you!"
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Saanya Pherwani

November 2, 2023

5  out of  5 rating by Saanya Pherwani
"Great experience with Tim. I recommend to anyone looking for car insurance!"
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Chocolate Beauty

September 27, 2023

5  out of  5 rating by Chocolate Beauty
"Tim you rock, getemboo!!! Thank you for your excellent customer service and saving me some coins. Very knowledgeable and helpful. Thanks for answering all my concerned questions. So glad to be back apart of the State Farm family."
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Christopher Lueck

June 11, 2023

5  out of  5 rating by Christopher Lueck
"Tim is awesome. Very busy guy. Takes care of all your insurance needs to fit your lifestyle. Highly recommend this place."
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Tony Davis Jr

February 8, 2023

5  out of  5 rating by Tony Davis Jr
"I always fall through the cracks on this insurance stuff but this place is literally the best help you could ask for! They’re hours even scream dedication as every office in the area closes before they do. Thank you so much for your help!"
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Misti Gilmore

January 6, 2023

5  out of  5 rating by Misti Gilmore
"Gary is amazing. He made the process of getting a quote and switching company's stress-free. It was so great to actually speak to a real person that took the time to explain everything through out the quote."
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Sy Lankford

December 6, 2022

5  out of  5 rating by Sy Lankford
"I have just had the pleasure of working with Mr. Tim Holt and Ms. Sara Perez of the Alison Fourtner Team to secure our Auto, Home Owners and Life Insurance policies. I began the process with Tim and I must remark that he was excellent from "start to finish"! During the quick & seamless process of obtaining coverage, I also had the pleasure of speaking with Sara. Tim and Sara are both very knowledgeable about State Farm's insurance portfolio & products which made my experience quite simple. Tim provided me with a thorough explanation of my final selections and the specifics as they relate to each policy. I initially had an unfortunate experience with another agency that led me to cancel all of my policies with Allstate, but my concerns were quickly addressed in a polite and professional manner when I phoned Tim! At the conclusion of my 2 day interaction with Tim, I referred a dear friend/patient to Tim as he had asked if I knew of a "good insurance company." I quickly mentioned Tim and made a brief introduction over the phone, so that he could begin his process with State Farm. I know that he too will receive the same amazing attention! Mrs. Fourtner has an amazing team with the inclusion of Tim and Sara. My husband and I look forward to our return to the State Farm Family. Great job!! Definitely 5 Star Service. Vic & Sonya of DeSoto, TX 6 Dec 2022"
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Tamika Jackson

November 29, 2022

5  out of  5 rating by Tamika Jackson
"Tim Holt was very helpful & he went above & beyond to help me, I usually don’t leave reviews but I had too on this one,Thanks Tim for the great customer service…"
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Ms c simmons

November 3, 2022

5  out of  5 rating by Ms c simmons
"Mr Tim holt is a pleasure helping me and at State farm he's always there to help me and take my calls he's a wonderful man and he makes me want to just continue with State farm thank you"
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Claire Parker

November 1, 2022

5  out of  5 rating by Claire Parker
"Alison and her team go above and beyond when it comes to handling my husband, and I’s insurance. Highly recommend for all of your insurance needs!!"
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Alejandra Ramirez

October 28, 2022

1  out of  5 rating by Alejandra Ramirez
"Never answer phone asked for a quote in July it’s now October and they have yet to return voicemails , calls or text messages. Called State Farm to change agents!!!!!"
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Christy C

November 17, 2021

5  out of  5 rating by Christy C
"Alison’s office and team are awesome. They are always responsive when I have questions about insurance. I loved working with them! Love the office location too. I definitely recommend this office for any insurance needs."
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Alex Osborn

October 26, 2020

5  out of  5 rating by Alex Osborn
"Excellent service and very willing to help. Alison’s team goes above and beyond! Highly recommend to anyone!"
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Cindy Hardage

September 24, 2020

5  out of  5 rating by Cindy Hardage
"I had given up all hope in insuring my older home and I called and reached the most wonderful person named Brantley. She was professional, knowledgeable, and I not only was helped with my home but also my two vehicles. Great coverage and prices. Thank you"
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Nick Powell

December 22, 2019

5  out of  5 rating by Nick Powell
"Alison and her team give exceptional service and care! Thanks for protecting all the things we value most in life, and always available to answer any questions we have!"
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Kate Ketts

December 21, 2019

5  out of  5 rating by Kate Ketts
"Alison is THE BEST!!"
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Cara Castellow

December 17, 2019

5  out of  5 rating by Cara Castellow
"I can’t think of a better place to protect what I care about the most. Alison and her team are so amazing!!!"
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Patricia Middlebrooks

December 17, 2019

5  out of  5 rating by Patricia Middlebrooks
"Thank you Allison and your staff. You are always here if we need you. The staff is so professional. Keep up the great work."
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Crystal Plaster

December 17, 2019

5  out of  5 rating by Crystal Plaster
"Allison and her team are first rate."
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Amy Powell

December 16, 2019

5  out of  5 rating by Amy Powell
"We love Alison and her team! They are so helpful and take the stress and hassle out of insurance! You won't be disappointed!"
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Lisa Synrod

December 13, 2019

5  out of  5 rating by Lisa Synrod
"Alison Fourtner is a wonderful agent! She’s so friendly and helpful. Her team is amazing and will do everything they can to help you. We’ve been with Alison for about 8 years now and have been very happy."
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brennen stepanek

November 25, 2019

5  out of  5 rating by brennen stepanek
"Alison and her team are AMAZING and very professional! They have taken care of all of my family’s insurance needs with their outstanding customer service."
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Judy Garcia

August 21, 2019

1  out of  5 rating by Judy Garcia
"If I could give them 0 stars I would. My agent before Allison was located in the same office and he was just as bad as they are now. I called to cancel a vehicle from my policy a month ago and yet they haven’t cancelled it. I’ve call customer service only to be told I need to call my agent. I’ve called them several times and keep getting empty promises of call back and false assurance that the car has been removed!!!"